FAQs

Frequently Asked Questions

Click on a question to read more.

  • What is the latest date I can order a Christmas Hamper in time for Christmas?

    Orders must be placed by 18th December in order to guarantee delivery before Christmas. Orders taken after this time will still be accepted but will not reach the recipient in time for Christmas.

  • How much will delivery cost?

    Delivery is £4.95 for Wine Gift Boxes, £8.50 for hampers priced £27.50 to £80 and £10 for hampers priced £100 to £155. A delivery charge will be applied per hamper. Delivery is available to UK Mainland, Scottish Highlands & Islands & Northern Ireland.

  • Do you deliver overseas?

    Unfortunately we do not deliver overseas.

  • When will my order be dispatched?

    All Christmas orders will be dispatched on the 2nd of December. Should you wish to receive your order prior to this date there is an option available to buy in-store.

    Orders received after 1st December will be dispatched within 48 hours of receipt.

  • When will I be charged for my order?

    Your credit/debit card will be charged on receipt of your order. This will show on your statement as ‘Baxters Food Ltd’. Goods will not be dispatched until after the 2nd December.

  • I have many different delivery addresses, what is the quickest way to enter these?

    You will need to enter each delivery address separately line by line. "Your Account" allows you to save and store addresses that you will be using often.

  • Can you combine parcels to one delivery address?

    You can send as many parcels to any single delivery address as you wish. Each parcel is treated as a separate item and delivery will be charged as such.

  • What if the recipient is out at the time of delivery?

    If the recipient is out at the time of delivery we will attempt to deliver to a neighbour (we will not leave without a signature). If we cannot deliver the parcel then we will leave a yellow card advising that we have attempted delivery and ask the recipient to contact us to reschedule delivery or make collection arrangements.

  • How can I check the hamper has been delivered?

    You will be provided with a tracking number on your confirmation email. Alternatively, please contact our Hamper customer service team on 0800 186 800.

  • Can I choose a delivery date?

    Delivery dates cannot be specified. All preorders will be dispatched on 2nd December. Orders placed after this date will be dispatched within 48 hours.

  • Can I collect my purchase from my local store?

    Unfortunately products ordered online cannot be collected from stores directly.

    All hampers sold on-line are available for direct purchase and collection from our Highland Village, Tullibardine, Ocean Terminal, Selkirk & Kelty stores. Contact details for our stores can be found on our home page. You can also call our Hamper Customer Services Team on 0800 186 800 or email baxters.enquiries@ddl-client.co.uk and they will try their best to accommodate you.

  • Can I reserve something and pay for it later?

    Products purchased on-line cannot be reserved without full payment. An email acknowledgement will be sent out to you after completing the online checkout process and payment has been processed. Each order will generate a unique order number that you can refer to if there are any queries with your order.

  • Do you accept corporate orders?

    Baxters have for several years now offered a Corporate Gift Service to a selected number of businesses. This service is available all year round and whether you are saying a special "Thank You" to your Client at Christmas, or offering a gift of gratitude to a loyal employee, our new Hamper Range is designed to suit all occasions.

    If your order is a corporate order please call our Hamper Customer Services Team on 0800 186800 or email baxters.corporate@ddl-client.co.uk and they will be happy to process your order for you.

  • How do I know my order has been processed?

    You will receive a confirmation email with details of your order. Alternatively you can contact our Hamper Customer Service Team on 0800 186 800.

  • Can I cancel or amend my order prior to dispatch?

    Customers wishing to cancel or alter their orders must contact us within 24 hours of the order being placed.

  • How do I change or cancel an order?

    If you wish to change or cancel an order please contact our Hamper Customer Services Team on 0800 186800 any time between 9am and 7pm, Monday to Friday or between 10am and 4pm on Saturday & Sunday. Alternatively you can email them at baxters.enquiries@ddl-client.co.uk.

    It would be helpful if you could have the following details to hand:

    • Customer name
    • Order number
    • Date of the order
    • Value of order
    • Payment method

    Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. If the order is delivered and you wish to return it, you will have 7 days from date of delivery to do so.

    We will only accept a cancellation of an order from the original purchaser of the order. If we accept cancellation of your order after delivery due to damage, we will aim to replace the hamper and, if this is not acceptable, refund the cost of the product and the delivery charge paid. The customer is responsible for all costs incurred in connection with returning products to Baxters unless the reason for the return is that the product is faulty. If goods are unwanted we will refund the cost of the goods, minus any delivery costs, only on receipt of the full hamper.

  • What happens if my goods are lost or damaged in transit?

    In the unfortunate event that an order is lost or damaged in transit please contact our Hamper Customer Services Team on 0800 186 800 or email them at baxters.enquiries@ddl-client.co.uk.

  • Can I get a VAT Receipt?

    Your email order confirmation is also your VAT receipt.

  • Can I send a gift message to my family/friend/colleague?

    When you enter your order details for your family/friend/colleague you will be able to enter a gift message for each person comprising up to 25 characters of message. A gift card will then be attached to their delivery showing the exact message you have entered. Please be careful with your spelling as we cannot correct this for you.

  • Can I pay by cheque?

    We do not accept payment by cheque. All major credit/debit cards are accepted.

  • Is the site secure?

    We understand how important online security is. Your credit card details are deleted from our system once your payment has been debited. Additionally, we will not pass on your personal details to a third party.

  • What will you do with my email address – I don’t want to receive more junk mail?

    We will not pass on your personal details to a third party. However as a valued customer we, at Baxters, would like to contact you to advise you of promotional offers or news that we feel may be of interest to you. If you do not wish to receive such information from us, please advise us and we will remove your details from our mailings.